Wie Sie sich mit einem VoiceBot die Customer Experience versauen. Oder Kunden glücklich machen. (Webinar | Online)

Wie Sie sich mit einem VoiceBot die Customer Experience versauen. Oder Kunden glücklich machen. Ein schlechter VoiceBot kann das Kundenerlebnis ziemlich versauen – ohne, dass die CX-Verantwortlichen etwas davon mitbekommen. Der erste Touchpoint im telefonischen Customer Care sind meist VoiceBots – die häufig vernachlässigt werden und darum eher schlecht als recht funktionieren. Denn in der Read more about Wie Sie sich mit einem VoiceBot die Customer Experience versauen. Oder Kunden glücklich machen. (Webinar | Online)[…]

Improvement and Best Practices in E-Procurement Systems (Seminar | Online)

Effective E-Procurement can provide a wide variety of benefits including more efficiency and savings for governments and businesses. The potential cost savings are massive, as stated by the European Commission. In Italy alone, e-procurement systems cut over €3 billion in costs. This Workshop is made for people with advanced knowledge in E-Procurement. During this interactive Read more about Improvement and Best Practices in E-Procurement Systems (Seminar | Online)[…]

Public Procurement Requirements for ESI Funds (Seminar | Online)

Public Procurement in the EU amounts to €1 trillion. However, the violation of public procurement rules remains one of the main sources of irregularities and fraud in projects co-financed by Structural Funds. The European Commission constantly implements decisions to suspend or interrupt European funding due to the infringements of public procurement procedures. Ensuring correct public Read more about Public Procurement Requirements for ESI Funds (Seminar | Online)[…]

Essentials of State Aid Law (Seminar | Online)

By joining this Lexxion Training , you will receive a good introduction in the field of State aid. Benefit from our experts and their wide range of experiences and understand among other topics the concept of State aid and application of exemptions such as GBER and de minimis aid. Participants receive a certificate upon participation. Starting from € Read more about Essentials of State Aid Law (Seminar | Online)[…]

Innovation in Public Procurement & Innovation Partnerships (Seminar | Online)

Public procurement offers a great potential market for innovative products and services. It can help governments boost innovation at both the national and local level and improve productivity and inclusiveness. According to the OECD, 81% of its member countries have developed strategies or policies to support innovative goods and services through public procurement. This hybrid workshop will Read more about Innovation in Public Procurement & Innovation Partnerships (Seminar | Online)[…]

Simplified Cost Options for ESI Funds and AMIF/ISF/BMVI (Seminar | Online)

Since simplification of ESI Funds must be part of an improved management and control system, the use of Simplified Cost Options not only becomes mandatory for projects under EUR 200.000, but above all, it can shift the focus on the results expected from the funding. Therefore, public officials from Managing/Responsible Authorities, from Intermediate Bodies/Delegated Authorities, Read more about Simplified Cost Options for ESI Funds and AMIF/ISF/BMVI (Seminar | Online)[…]

Winter Master Class – “State Aid Uncovered” with Prof. Dr. Phedon Nicolaides (Seminar | Budapest)

The State Aid Master Class is especially designed for State aid experts, who would like to deepen their knowledge into the latest developments and judgements and discuss their own State aid cases. Participants receive a certificate upon participation. Starting from € 1.810,- (excl. VAT) Eventdatum: 01.12.22 – 02.12.22 Eventort: Budapest Firmenkontakt und Herausgeber der Eventbeschreibung: Lexxion Read more about Winter Master Class – “State Aid Uncovered” with Prof. Dr. Phedon Nicolaides (Seminar | Budapest)[…]

Berliner Abfallrechtstage 2022 (Seminar | Online)

Auf den Berliner Abfallrechtstagen informieren führende Experten des deutschen und europäischen Abfallrechts über aktuelle Entwicklungen und die neueste Rechtsprechung im Kreislaufwirtschaftsrecht. Wie in den Vorjahren erwartet die Teilnehmer auch dieses Mal ein vielseitiges Programm mit zahlreichen interessanten Vorträgen zu den aktuellsten Fragestellungen des Rechtsgebietes. Im Anschluss an die Fachvorträge erhalten Sie in zahlreichen Diskussionsrunden die Read more about Berliner Abfallrechtstage 2022 (Seminar | Online)[…]

Managing Migration Flows in the European Union: AMIF/ISF/BMVI & the IBF (Seminar | Online)

Not only will our intensive hybrid course raise your awareness on how to best implement, manage and control financial instruments for the Asylum, Migration and Integration Fund (AMIF), the Internal Security Fund (ISF) and the Border Management and Visa Instrument (BMVI). It will also provide you with practical information on how to manage longer-term integration Read more about Managing Migration Flows in the European Union: AMIF/ISF/BMVI & the IBF (Seminar | Online)[…]

Indicators, Monitoring and Evaluation in ESI Funds and Migration & Security Funds (Seminar | Online)

The EU Multiannual Financial Framework 2021-2027 introduces new rules for monitoring and evaluating of the European Structural and Investment Funds and Migration & Security Funds. The successful management and smart implementation of these funds relies on their programming, monitoring and evaluation. This interactive workshop will give participants the opportunity to gain theoretical and practical insights Read more about Indicators, Monitoring and Evaluation in ESI Funds and Migration & Security Funds (Seminar | Online)[…]